Return & Refund Policy

Return and Cancellation Policy 

At Vertu Living, we strive to make your furniture shopping experience effortless and enjoyable. Our policies are designed to offer transparency and flexibility, catering to our valued customers across the United States and Europe.

Return Policy

We are pleased to offer a 365-day return policy, allowing you ample time to ensure your new furniture is the perfect fit for your home.

Conditions for Returns:
To ensure a smooth return process, the following conditions apply:

  • The item must be returned in its original, undamaged packaging. Products with damaged or incomplete packaging are not eligible for return.
  • The product must be in its original condition, free from damage, scratches, stains, or alterations.
  • Discounted products and customized items are non-returnable.

Refund Process:

  • Refunds will be processed within 5-7 business days of return approval.
  • A 20% return shipping fee and the original outbound shipping fee will be deducted from the refund amount.
  • Alternatively, customers may choose a store credit in place of a refund.

How to Initiate a Return:

  1. Reach out to our Customer Support team at support@vertuliving.com with your order details.
  2. Our team will provide a pre-paid return shipping label and instructions.
  3. Ensure the item is returned within 365 days of delivery.

Important Note:
For customers based in Europe, shipping fees and return processes may vary depending on your region. Please contact us for details.

Cancellation Policy

Before Shipping:

  • Within 24 hours of order placement: Orders canceled within 24 hours will incur a 3% processing fee.
  • After 24 hours of order placement: Orders canceled after 24 hours will incur a 10% processing fee.

After Shipping:

If the order has already been shipped, it cannot be canceled and must follow our Return Policy guidelines.

Exchanges

At Vertu Living, we do not offer direct exchanges. If you wish to exchange an item, you may return it under our Return Policy and place a new order for your desired product.

Legal Compliance

This policy is fully compliant with consumer protection laws in the United States and the European Union, including the EU Consumer Rights Directive. It does not affect your statutory rights.