Customer Care

Creating an account is not required, but it offers several benefits, including easier checkout, order tracking, access to exclusive deals, and a faster return process.

Simply click the “Forgot Password” link on the login page. You will receive an email with instructions to reset your password.

If you're having trouble logging in, check that you’ve entered the correct email and password. If the issue persists, try resetting your password or contact our support team for assistance.

Yes! Our chairs are fully adjustable, including height, recline, armrests, and lumbar support. You can easily customize the chair to your preferred seating position for maximum comfort.

Absolutely. Our seamless construction keeps the upholstery firmly in place, eliminating shifting, squeaks, or loose parts. You'll enjoy a consistently silent and stable seating experience.

Most of our chairs require minimal assembly. Detailed instructions and necessary tools are included in the packaging for easy setup.

Yes, many parts such as casters, armrests, and lumbar supports are replaceable. You can purchase replacement parts from us directly. Just contact our support team.

Standard delivery typically takes 4–6 shipping weeks.

Yes, we offer international shipping to many countries. Shipping fees and delivery times vary depending on your location. Please check our shipping policy for more details.

Yes, once your order ships, you will receive an email with tracking information so you can monitor its progress.

If all items are in stock, they will ship together. If not, we may ship some items separately to avoid delays.

Our chairs are carefully packaged in reinforced boxes with protective padding to ensure they arrive in perfect condition.

If your chair is damaged during shipping, please contact our customer support team within 30 days of receiving your product. We will arrange for a replacement or refund.

We accept various payment methods, including credit cards, PayPal, and we even offer financing with Afterpay and Shop Pay. You can select your preferred method at checkout.

Your credit card will be charged once your order has been processed and shipped.

If you need to cancel or modify your order, please contact us immediately. Orders are processed quickly, and changes cannot be made once an order is shipped.

Yes, all of our chairs come with a 5-year warranty covering manufacturing defects and material issues. Warranty details can be found on each product page.

The warranty covers defects in materials and workmanship under normal use. It does not cover damage from misuse, accidents, or wear and tear.

To file a warranty claim, contact our customer service team with proof of purchase and details of the issue. We will assist you with the next steps.

We offer a 60-day return window on most products. If you’re not satisfied with your purchase, simply return the item in its original condition for a full refund. For non-defective returns, customers are responsible for return shipping costs.

Yes, exchanges are allowed within our return window. Please contact customer service to check for eligibility and to initiate an exchange for a different model.